1About this Privacy Policy
DMKB Cleaning Services (“DMKB Cleaning”, “we”, “us” or “our”) is a residential and commercial cleaning business operating in Melbourne, Victoria, Australia.
We understand that inviting a cleaning service into your home or workplace involves trust. We take the privacy of our clients seriously and aim to handle personal information responsibly, respectfully and only for legitimate business purposes.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote, make a booking, receive our cleaning services or communicate with us.
2Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact details
- Your name, telephone number and email address.
- Your residential or commercial property address.
- Your preferred method of contact.
Property and cleaning information
- Details about the property, including its size, layout, condition and cleaning requirements.
- Information about the services you request, such as regular maintenance cleaning, deep cleaning, carpet steam cleaning and interior or exterior window cleaning.
- Photographs or videos you voluntarily provide to help us assess the property or prepare a quote.
- Access instructions, parking arrangements, key or lockbox arrangements and relevant service instructions.
Booking and payment information
- Your booking history, accepted quotes, invoices, payment records and outstanding balances.
- Information needed to arrange, deliver or administer your cleaning service.
We do not intentionally collect more personal information than is reasonably necessary to manage our relationship with you.
Please do not send payment card details, passwords or other sensitive information through ordinary email or website enquiry forms.
3How We Collect Your Information
We may collect personal information directly from you when you:
- Complete a contact, enquiry or booking form on our website.
- Telephone, email or message us.
- Request an on-site assessment or cleaning quote.
- Accept a quote or engage us to perform cleaning services.
- Provide property access instructions or service feedback.
- Leave a review or otherwise communicate with our business.
If you provide information about another person, such as a property owner, tenant, building manager or authorised contact, you should ensure you are permitted to share that information with us.
Our website may also collect limited technical information, such as your browser type, device information, website usage and IP address, where applicable through hosting, security or analytics services.
4How We Use Your Information
We use personal information for purposes directly connected with operating DMKB Cleaning Services, including to:
- Respond to enquiries and prepare accurate cleaning quotes.
- Assess the property’s cleaning requirements and establish the agreed scope of work.
- Schedule appointments and communicate booking changes.
- Arrange access to the property and deliver the requested services.
- Issue invoices, process payments and maintain business records.
- Address questions, complaints, service concerns and requests for follow-up work.
- Maintain appropriate records of quotes, instructions and agreed changes.
- Improve our website, customer experience and service processes.
- Meet applicable legal, tax, accounting, insurance and regulatory obligations.
- Protect our business, clients, property and systems against fraud, misuse or security risks.
We will not use your personal information for an unrelated purpose unless you consent or the use is otherwise permitted or required by law.
5Property Access and Security
Some cleaning appointments require access to your home or business when you are not present.
Where necessary, we may use access instructions, keys, access codes or lockbox details that you provide or authorise us to use.
We ask clients to provide only the access information reasonably required to perform the agreed service. We aim to restrict access information to those who need it for the appointment and to avoid retaining it longer than reasonably necessary.
Clients should notify us promptly if access codes, keys or instructions change or if our authority to access a property is withdrawn.
For security reasons, please do not provide passwords to personal accounts or unrelated security systems.
6Website Cookies and Analytics
Our website or its service providers may use cookies and similar technologies to support website functionality, security, traffic measurement and user experience.
Where analytics or advertising tools are enabled, they may collect information about how visitors use the website. The information collected will depend on the tools installed and their settings.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.
We will manage cookies, tracking technologies and any associated consent requirements in accordance with applicable law.
7When We Share Personal Information
We do not sell your personal information.
We may disclose relevant information to trusted third parties where reasonably necessary to operate our business, including:
- Website hosting, website maintenance and information technology providers.
- Booking, scheduling and business management platforms.
- Email, telephone and communication providers.
- Payment processors, banks and accounting or bookkeeping providers.
- Professional advisers, insurers and legal representatives.
- Government authorities or other parties where disclosure is required or authorised by law.
For example, we may share your name, property address and appointment details with a service provider when necessary to manage a booking or operate our business systems.
We aim to disclose only the information reasonably necessary for the relevant purpose. Some third-party providers may store or process information outside Australia; where applicable privacy obligations apply, we will take reasonable steps to address them.
8How We Store and Protect Information
We take reasonable steps appropriate to the information we hold to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include access controls, secure accounts, device security, password protection and limiting access to client records.
No method of electronic transmission or storage can be guaranteed to be completely secure. If we become aware of a suspected information security incident, we will assess and respond to it appropriately, including meeting any applicable legal notification requirements.
9How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing ongoing client relationships, resolving disputes and meeting legal, tax, accounting and insurance recordkeeping requirements.
When information is no longer required, we will take reasonable steps to securely delete it, destroy it or de-identify it, subject to any applicable retention obligations.
Property access information, such as keys or access codes, will be handled separately from ordinary business records where reasonably practicable and will not be retained indefinitely without a legitimate need.
10Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding. In some circumstances, legal exceptions may apply.
We will respond within a reasonable period and explain any applicable limitations.
11Marketing and Client Reviews
We may contact existing or prospective clients about enquiries, quotes, appointments and services they have requested.
We will only send marketing communications where permitted by applicable law. You can ask us to stop sending marketing messages at any time.
We will not publish identifiable photographs of your home, workplace or private property for promotional purposes without appropriate permission, unless another lawful basis applies.
If you leave a public review on a third-party platform, that review is governed by the platform’s own terms and privacy practices. We may respond to reviews publicly, taking care not to disclose confidential client or property information.
12Third-Party Websites
Our website may contain links to third-party websites, including review platforms and external booking or payment services.
We do not control the privacy practices of those websites. You should review their privacy policies before submitting personal information to them.
13Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below.
Please explain the concern and provide any relevant information so that we can investigate and respond.
We will review your complaint and aim to respond within a reasonable period. If your complaint concerns a matter covered by Australian privacy legislation, you may also have the right to raise it with the Office of the Australian Information Commissioner (OAIC), where applicable.
14Contact Us
For privacy enquiries, access requests, corrections or complaints, please contact:
15Changes to This Policy
We may update this Privacy Policy when our business practices, website technology or legal obligations change.
The latest version will be published on our website with its updated effective date.
